Privacy Policy

DCC Vital GDPR Privacy Statement

This privacy statement sets out

  • what information DCC Vital collects from you and why;
  • how DCC Vital uses and protects any information that you give; and
  • how you can access and manage your information.

DCC Vital is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

DCC Vital may change this statement from time to time by updating this page. We will make clear whenever any changes are made. This statement is effective from May 2018.

What we collect

We may collect the following information:

  • name;
  • job title;
  • contact information including email and home address;
  • demographic information such as postcode, eircode, preferences, health related information and interests.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. In particular, we will use it and process it lawfully for the purposes of:

  • monitoring, recording and storing telephone or email communications for the purpose of internal training, to improve the quality of our customer service and in order to meet any legal and regulatory requirements;
  • improving our products and services;
  • customising our website according to your interests;
  • periodically sending you promotional mails, emails or SMS messages about new products, special offers or other information which we think you may find interesting using the contact details which you have provided;
  • use your information to contact you for market research purposes; and
  • contact you by phone in relation to the above.

We will also use your information to manage our contractual relationship with you for:

  • internal record keeping and account management purposes (e.g. verifying your identity and fulfilling orders you place); and
  • contacting you by email, phone or mail for the purpose of account administration and/or processing and fulfilling orders.

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.

Where we have asked for your consent to use your personal information for a particular purpose, this consent can be withdrawn by you at any time. Please see the section entitled ‘Controlling your personal information’ below.

Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.

Only authorised employees and carefully checked agents, contractors and sub-contractors, who provide a particular data processing service for us, are permitted access to your data. These people will only be allowed access to your data for the purposes identified within this Privacy Policy, processing it on our behalf or for IT security and maintenance.

If a third party processing your data on our behalf is located in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure by those processing your data on our behalf. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing such party to comply with standards equivalent to those that would apply where that party to be located within the EU.

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Sometimes, you might wish to disclose sensitive information to us, for example if you need a priority delivery because you are receiving medical treatment. We will only use sensitive data for the specific reason you disclosed it to us and we will take extra care to keep it secure. From time to time, we will check with you that we may continue to use that sensitive data for the specified purpose. We will re-check this consent on a periodic basis. In either case, you may withdraw your consent at any time.

How long we hold your information for

The time period for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.

Where we are using your personal information to send you marketing information we will retain that for 2 years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers in this time period. We will retain your account information for 7 years in line with relevant tax and contract requirements.

You are entitled to request that we erase your personal information at any time, for example where you cease to be an active customer of ours. Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information (e.g. in respect of legal claims).

Controlling your personal information

You may choose to restrict or control the collection or use of your personal information in the following circumstances:

  • when you are asked to fill in a form on the website or elsewhere (ensure that you do not tick any box which consents to our use of your personal information if you do not want us to use your personal information for those purposes);
  • if you have previously agreed to us using your personal information for specific purposes and wish to change your mind;
  • If you wish for your personal information to be erased from our systems;
  • If you wish for us to transfer your personal information to a third party (e.g. another service provider). In this case, we will provide you with certain personal information held by us for you to pass to that third party (or, in certain circumstances, we may be able to transfer that data to such third party directly if you wish for us to do so).

You have the right to:

  • know that information is being processed;
  • access information that is being proccessed;

(a) where personal data is kept for the purpose of preventing, detecting or investigating offences and related matters; and

  • where the data is given by another person in confidence.

If you want to remove a consent or request erasure or transfer of your personal information, you may do so at any time by writing to us at;

Subject Access Requests (HR Department),
DCC Vital, Fannin House,
South County Business Park,
Leopardstown,
Dublin 18,
Ireland,
D18 Y0C9

Or by emailing us at subjectaccessrequest@dccvital.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Where we do seek your permission we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.

Sometimes we may have to pass information to statutory bodies authorised to obtain data under various legislation, such as the police or tax authority.

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details set out above. We will promptly correct any information found to be incorrect.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

This policy replaces all previous versions and is correct as of May, 2018. We reserve the right to change the policy at any time.

Cookies

How we use cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

The table below explains the cookies we use and why.

Cookie Name

Cookie ID

Cookie Description

Additional info

Has Javascript

has_js

A cookie that determines whether your browser has JavaScript enabled. Required by the content management system this site has been built with.

This cookie is strictly necessary for the website to operate.

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This cookie is essential for the website to operate efficiently.

Click here for an overview of privacy at Google

If you wish to learn more about cookies go to www.aboutcookies.org.

Terms of Use

NOTE: These terms and conditions only govern your use of this site. Separate terms and conditions of sale apply to our services.

The terms and conditions below govern your use of this site. Please read these carefully before using this site.

Your use of this site indicates that you accept these terms.

If you do not agree to these terms you must not use this site.

Copyright Notice

The copyright, database rights, trademark, and all other intellectual property rights in the contents of this site (including all design, text, graphics, audio, video or image files and program code) are owned by us or our licensors.

You may print and download extracts from this site for your own personal use. You may not modify, alter, republish, redistribute, resend, sell or broadcast any material on this site to any other party or make such material available on-line or make the same available in hard copy or on any other media without our prior written permission.

If you breach any of these terms your permission to use this site automatically terminates and you must immediately destroy any downloads or printed extracts from this site.

The Obligations on You

You may only use this site in accordance with these terms and conditions.

You must not:

  • do, cause or permit anything to be done that may infringe our intellectual property rights or those of third parties;
  • do, cause or permit anything to be done which infringes any other rights of any third party;
  • post or transmit to or from this site any material that is threatening, defamatory, obscene, pornographic, or otherwise unlawful or objectionable;
  • do, cause or permit anything to be done that may be technically harmful (including, computer viruses, Trojan horses, worms, corrupted data or other software or data);
  • alter or modify any part of this site.

Other than personally identifiable information, which is covered under our Privacy Policy any material you transmit or post to this site is considered non-confidential and non-proprietary and we shall be free to use that material as we see fit.

Links to and from other Websites

We sometimes provide links to other websites (including those of our contractual partners). If you use links to third party websites on this site you will leave this site. We do not control and are not responsible for these sites or their content or availability. Accordingly we do not make any representations about them, or any material found there, or any results that may be obtained from using them. You use these links at your own risk.

Disclaimer

Whilst we try to ensure this site is available 24 hours a day, we will not be liable if this site is unavailable at any time for any reason. Access may be suspended temporarily and without notice.

We try to ensure that the information on our site is correct and updated. However we do not warrant the accuracy and completeness of the material on this site. We may make changes to the material or to the products, services and prices described in it, at any time without notice. Any reference to any product or service is not a promise that such product or service is available. You should take appropriate steps to verify any information before acting on it.

The material on this site is provided "as is", without any conditions, warranties or other terms of any kind as to the operation of our site, the accuracy of the information or the products or services referred to on it. Accordingly we provide you with this site on the basis that we exclude as far as the law allows all representations, warranties, conditions and other terms.

Liability

We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect or consequential loss or damages, or any loss of income, profits, goodwill, data, contract, use of money, or loss or damage arising from or connected in any way to business interruption, and whether in tort contract or otherwise) in connection with this site in any way or in connection with the use, inability to use or the results of use of this site, any websites linked to this site or the material on such websites.

Changes to these terms and conditions

We may revise these terms and conditions at anytime by updating this posting. You should check this site from time to time to review the current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages at this site.

Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Irish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Irish Courts.

This Website is owned and operated by Athlone Laboratories Ltd ("us", "we" and "our") whose registered office is at Ballymurray, Roscommon,Ireland.


Last Updated: July 2018